Frequently asked questions (FAQ)
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Q1
Which department should I visit for my illness?
Please consult the department reference chart provided by the Hospital to decide which department to visit. If still unclear, it is recommended that you visit the Department of Family Medicine or General Internal Medicine.
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Q2
Which specialist will treat my disease?
I. Please refer to the doctor's expertise in the clinic available time slot table. II. Please refer to the profile of the specialist on this website. III. If there is still no definite choice, you can choose any of the specialists in the department. The doctors in the Hospital have been rigorously trained and have plentiful clinical experience. They can provide you with professional services.
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Q3
How many clinic visits can I arrange in one day?
The schedule is divided into morning, afternoon and night clinics. A maximum of two visits can be arranged in each period, and a maximum of three visits can be arranged in a day.
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Q4
What information should foreign nationals include when making an appointment?
You need to prepare your personal passport or ARC, and register at the registration counter with your address and contact number in Taiwan.
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Q5
After making an appointment, can I see a doctor directly on the day of the appointment?
Yes. Go directly to the examination room and wait, but please insert your NHI card or use the Chang Gung Memorial Hospital app to complete the check-in procedures first, and then see the doctor according to the visit number. Only first-time patients must go to the registration counter to handle the initial visit procedures.
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Q6
What time should I arrive at the hospital to see the doctor after making an appointment?
Please arrive at the Hospital according to the estimated time of your visit number. However, first-time patients should go to the registration counter 30 minutes before the expected time to complete the initial visit procedures. The time required for medical consultation varies according to the patient’s condition. If it is not your turn yet when you arrive at the clinic, please wait in the waiting area and follow the order on the display screen. You can also use the Hospital’s website or Chang Gung Memorial Hospital app to inquire the clinic wait time.
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Q7
Where is the on-site registration counter?
You can ask at the service counter or go to the cashier counter in the lobby on the first floor.
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Q8
Are there any restrictions on the clinic visit appointment time? How can I cancel it?
For the appointment time, please refer to the available clinic visit time slot table of each hospital branch or online appointment data. To cancel an appointment, you must use the Chang Gung Memorial Hospital app, Internet, or go to a counter to cancel the appointment one day before the consultation.
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Q9
If I do not come to the visit for some reason after making an appointment, can I make an appointment in the future?
You cannot fail to come to appointments more than three times in three months. Therefore, if you cannot come to the clinic at the last minute, please cancel your appointment in advance.
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Q10
Who can I ask for help with questions regarding phone appointments?
Please call and ask to be transferred to the Medical Affairs Department.
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Q11
What should I do when I make an incorrect appointment (the doctor, department or time is wrong)?
You can use the Chang Gung Memorial Hospital app, the Internet, or visit a counter to cancel the appointment and then make a new appointment. If you only realize you made an incorrect appointment after arriving to the clinic, you can ask the doctor to change the appointment.
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Q12
How to register for a health checkup?
Please contact the physical examination center to make an appointment and register, or contact the Medical Affairs Department for assistance.
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Q13
I feel very ill and will need to wait very long if I follow the general clinic appointment procedure. Will seeking emergency care be faster?
Emergency care must meet the NHI’s medical standards, but if you feel ill, you can still seek emergency care to get priority. When waiting at the outpatient clinic, if you feel very ill, you can inform the clinic staff and ask the doctor to give you priority.
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Q14
What should I do if I lose my NHI IC card?
If your current NHI IC card is lost, you need to obtain a new card from your insurer or contact the National Health Insurance Administration.
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Q15
How do I conduct clinic appointment procedures when transferred to the Hospital from other hospitals?
<p>These can be conducted at the referral counter of the Hospital.</p> -
Q16
How do I make appointments and see a doctor after I change my name?
<p>Please register with your medical record number or national ID number first. On the day of the visit, please bring your national ID card to the registration counter and fill in the Personal Data Modification Application Form to correct your data, and then go to the outpatient clinic area to wait for consultation.</p>

make good use of mobile registration to save your time!
Shortcut Registration:Quickly complete the registration of the next visit through the records of the mobile phone
Appointment notification:You can set the time to remind you of the registered outpatient clinic Information
Consultation progress:Check the progress of the doctor’s consultation and keep track of your itinerary